The client is a document discovery company that retrieves and delivers medical records to law firms involved in worker’s compensation cases.
Business Challenge
The client provides services to Worker’s Compensation attorneys by supporting them in preparing and delivering the subpoena, collecting medical records and delivering the records to them. Client was facing competition from other service providers who provided value added services like records review services, which helped the attorneys to cut down on the time they need to review the records. The client did not have the bandwidth to set up a records review team in-house. They wanted to play the field without incurring heavy cost and so approached PreludeSys.
Benefits
- Retention and Increase of market share
- Offshoring of the review process reduced the cost of operations by 55%
- The summarization of records proved to be an instant success as it reduced the volume burden for the attorneys by 80%
- Presence of a dedicated and scalable team of offshore reviewers enabled the client to ramp up productions as required in the face of increasing demand
PreludeSys Solution
PreludeSys domain experts stepped in to understand the specific requirements of the client. Requirements detailed the information to be summarized, the format of the summary and special instructions for different providers. Once the team understood the specifications, they set about building the offshore team and transitioned the knowledge to the offshore team. The offshore team ramped up as per the agreed plan and the client was able to provide the review summaries similar to that of their competitors.