Custom healthcare solutions using dynamic Power BI reports

About Client

The client is one of the largest health benefits companies in the United States. They deliver many leading health benefit solutions through a broad portfolio of integrated health care plans and related services

Client Requirement
  • The client used a web-based tool to process survey metrics, gain insight into their customers’ overall health, and customize healthcare solutions.
  • They sought an efficient data analytics system to collect and curate data across all channels, including Bot, Alexa, and emails, and generate dynamic reports.
Solution
  • PreludeSys integrated Power BI into the client’s AWS server to ensure healthcare metrics were accurately tracked and reported.
  • We created a Bot that could launch surveys across multiple channels to measure customer engagement and track health metrics.
  • We programmed the Bot to interact with Power BI and Chart Builders to secure survey data in an adaptive card format for web, email, and voice channels.
Benefits
  1. Bot retrieved data from all touchpoints
  2. Power BI generated dynamic reports
  3. Real-time tracking identified customer expectations
  4. Rich and personalized dashboards and reports
  5. Mobile-compatible reports enabled real-time data tracking
  6. Considerable reduction in operating costs
Technology

AWS, Power BI