Our client retrieves documents related to medical records, insurance for claims and benefits, and employment records from healthcare centers, insurance companies and employers. To ensure their time is not wasted, our team of callers call ahead and fix an appointment for our client’s agents. Our callers prep themselves with all relevant data like case number, date of request, approval details, etc. before calling. The success of the call also depends on the team’s ability to respond appropriately to questions posed to them.
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