Our managed services framework
With over a decade of integration experience, we proactively monitor your Anypoint platform to ensure best practices are followed and issues are quickly addressed. Our framework is driven by four fundamental components:
Monitor
Our Anypoint experts will monitor your production integrations, runtimes, and associated configurations for performance, process activity, alerts, and errors.
Services offered:
- Monitor the overall health of your production integrations
- Notify system owners about potential integration issues
Maintain
Our integration process maintenance is a combination of maintenance and production support to minimize downtimes and meet the demands of our customers.
Services offered:
- We make minor fixes to the process, such as updates and trading partner configurations
- Security & user management, platform & process administration, folder & file Management setup, etc..
Resolve
Our Anypoint experts provide prompt solutions for bugs, issues and minor enhancements for all Anypoint process deployed in production.
Services offered:
- Work with all associated support teams to troubleshoot issues and errors
- Resolve connectivity & Configuration issues
Resource
We deploy skilled and certified resources to gather requirements, design, build, test, deploy and maintain quality.
Services offered:
- Define and agree to service levels with your business needs
- Integration experts are always available respond to your requests and issues
