A leading agricultural trade association leveraged our infrastructure management services to centralize their servers and networks | PreludeSys
About the client
The client is a leading agricultural association that empowers over 1,000 agribusinesses with innovative healthcare solutions, legislative advocacy, and regulatory compliance support. Headquartered in Irvine, CA, they have been in the agro-trading space for four decades.
Client requirement
- The client lacked a centralized helpdesk, leading to a disjointed support experience for users who may have needed to contact different teams or individuals for various IT issues.
- The client manually managed virtual machines, cloud instances, and on-premise virtual environments, making provisioning and maintenance time-consuming and inefficient.
- The client struggled to monitor and maintain their server and network infrastructure, leading to potential risks of downtime and security vulnerabilities.
- The client’s existing support structure involved managing multiple levels (L1, L2, and L3), which created delays in resolving complex issues.
Solution
- Streamlining Support: PreludeSys implemented a centralized helpdesk through our Support Centre, providing users with a single point of contact for all their IT needs.
- Automated Infrastructure Management: We automated the provisioning of virtual machines, cloud instances, and on-premise virtual environments, significantly reducing manual workload and improving efficiency.
- Enhanced Visibility and Control: PreludeSys’ Support Center utilized advanced monitoring tools to gain real-time insights into the health and performance of the client’s server and network infrastructure.
- Unified Support Structure: Our team offered comprehensive L1, L2, and L3 support, which eliminated the need for the client to manage multiple support tiers. It ensured a consistent and efficient approach to resolving even the most complex technical issues.
- Continuous Improvement: We recommended and deployed a ticketing tool to streamline incident management and provide a robust monitoring system for proactive infrastructure health checks.
Results at a glance
| The centralized helpdesk streamlined the support experience and ensured faster resolution times. |
The advanced monitoring tools enabled proactive identification and resolution of potential issues. |
Pushed patches from the WSUS Server to domain systems, ensuring the client’s environment remained secure and up-to-date. |
Benefits
- Optimized Network Performance: Proactive monitoring ensured smooth server operations and error-free VMs for a significant performance boost.
- Minimized Downtime: Our robust monitoring system swiftly identified and addressed potential issues, minimizing disruptions and ensuring business continuity.
- Enhanced Productivity and Manageability: A reliable IT infrastructure with streamlined automation and centralized management improved employee productivity and IT team efficiency.
Technology
PreludeSys Network and Infrastructure Management services
