Pallet Manufacturing and Supply Chain management firm achieves a 35% increase in on-time delivery rate with Dynamics 365 F&O
About the client
Ongweoweh is a leading Native American-owned provider of full-service pallet management solutions across North America. They have end-to-end design, consulting, manufacturing, and supply chain capabilities in wooden pallet manufacturing.
Client requirement
Ongweoweh faced system-wide operational challenges. Siloed systems created communication barriers with vendors and customers, leading to delays and errors.
A custom module for service management had integration gaps and resulted in the use of data imports which led to delays in deliveries and hindered the supply chain efficiency.
A cumbersome user interface and the traditional Bill of Lading layout discouraged user adoption. Manual processes were time-consuming and prone to errors, further impacting financial efficiency and data accuracy. Additionally, the system lacked the flexibility to manage personalized paychecks alongside clear layouts for diverse users.
Solution
The following enhancements were implemented to facilitate the work of the finance team:
- Blackline Integration: Implemented the Blackline connector for D365 to streamline the data flow pertaining to receivables from the customer.
- Inter-company transactions: Implemented intercompany transactions with all related finance and supply chain setups for one of their subsidiaries.
- User-friendly interface: Strategically modified labels to simplify system navigation.
- Comprehensible paychecks: Created clear and distinct paycheck layouts for each vendor.
- Automated processes: Tailored automation for vendor invoice creation and posting to maximize accuracy.
- Advanced reporting: Leveraged Power BI for visually appealing and insightful reports.
Results at a glance
| 35% increase in on-time delivery rate |
40% improved customer satisfaction |
$ cost savings |
Benefits
Implementing Dynamics 365 Finance and Operations has transformed operations at Ongweoweh.
- Streamlined processes: Challenges related to accounts payable, freight calculations, and purchase orders have been addressed. This ensures smoother financial transactions and supply chain management.
- Simplified workflows: Clearer interfaces and automated tasks (replacing manual data entry) have streamlined processes across all departments. This reduces errors and saves valuable time.
- Enhanced user experience: Everyone benefits from a more user-friendly system with intuitive features. For example, personalized pay stubs eliminate confusion for employees, while clear labeling simplifies navigation for all users. Similarly, the Blackline connector works at the back end for the finance users to have a simpler experience while using the ERP solution.
Technology
Dynamics 365 F&O, Microsoft Power BI, BlackLine
